RAE is First Credit Union’s virtual assistant, designed to make banking easier and faster. Available 24/7 through our website chat and phone system, RAE helps you get the information you need – right when you need it.
With a quick click on our website chat, RAE is ready to assist. Have a question about your account? Need help finding something on our site? RAE provides instant answers and step-by-step guidance to keep things simple.
Prefer to call? Coming soon – RAE will be available through our phone system to help with everyday banking needs, like checking balances or making transfers, quickly and securely.
RAE is equipped to assist with a wide range of everyday banking tasks, including:
Watch the video to see RAE in action as she helps one of our members over the phone.
RAE stands for Ready Assist Engine—your always-on virtual assistant, built to help you get quick answers and support whenever you need it.
You can find your member number in digital banking by logging in and selecting one of your account tiles and clicking the “Details & Settings” tab. Under MICR Account Number you’ll find the last 8 digits is your member number.
You can also find your member number at the top right corner of your eStatements.
Just ask for an agent or representative, and RAE will help connect you.
RAE can help with balances, deposit history, transfers, transaction details, and more.
Yes. Ask RAE to apply for a loan, and you’ll be guided to apply online. RAE can also text you a link. Available loan options include Personal, Auto, Credit Card, Home Equity, and Mortgage loans.
Absolutely—just ask, and RAE will text you the enrollment link.
Yes. Ask RAE to “make a payment,” and pay using your First Credit Union account.
Need to pay from an external account? Ask RAE to “make a payment with an external account,” and RAE will send you a secure payment link by text.
RAE can guide you through the online account opening process, share what’s required, and send you a link to open an account in just a few steps. RAE can also help determine eligibility for First Credit Union membership.
