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Your Security is our Top Priority

Have you experienced a scam?

If you’re concerned that you may have been a victim of a scam or fraud, contact our team at (480) 756-5500.

report fraud to first credit union

Can you spot a scam?

Scammers are always coming up with new ways to trick people, but no matter the scam, there are common trends you should be aware of to keep your money and personal information safe.

You are the first line of defense against fraudulent activity. While we work tirelessly to protect you from fraudulent activity, your knowledge of your accounts and spending activities can prevent fraud.

Resources

Check Washing & Check Theft Scams Infographic

Know the signs of a scam

A scammer might call, text or email you, impersonating someone from First Credit Union, a collection agency, or another person or company you would be inclined to trust.

Common tactics include:

Telling you there is fraud on your account and the only way to stop it is to send yourself money.
Hacking into your email, computer or mobile device and posing as a technician assisting you in retrieval of access to your device.
Creating a sense of urgency by threatening a negative action like a utility service being disconnected or some type of legal action unless you make a payment immediately.
Sending a text message or email with a link that at first glance looks like a trusted website but a closer look shows spelling errors. The body of the message may also contain grammatical mistakes.
Spoofing a trusted phone number or email address posing to be a company or person you are familiar with.
Listing a house for rent and requesting a security deposit without allowing you to see the property first.
Creating a fake online persona, embarking on a relationship, and asking for money, gift cards or favors before ever meeting face-to-face. This is called a Romance Scam and after they get the money, they'll disappear.
Asking you withdraw money from your account for the purchase of gift cards or deposit to an ATM or Virtual Currency Machine.
Suggesting that you keep a secret from those you trust or lie about the use of your funds.

Protect Your Identity with These Tips:

Utilize Multi-Factor login credentials on your electronic devices. Multi-Factor Authentication (MFA) helps to reduce the risk of fraud by requiring more than just a password to access your devices and/or accounts.

Protect Secure Access Codes: Secure Access Codes are automatically generated numbers used for authentication when accessing or logging into some systems.

Never share your Secure Access Code with anyone and delete the message after using the code. First Credit Union representatives will never ask you for your Secure Access Code.

Create Strong Passwords

A strong password may prevent hackers from gaining access to your online and mobile banking accounts.

Follow these tips to create a password:

  • Do not use personal information like your name, birthday, pet names, family names, hobbies or email address.
  • Do not reuse a password from another account. If your password to another account is hacked, it puts your other accounts in danger.
  • String together several words into a passphrase.
  • Transform a regular word according to a specific method, such as making every other letter a number reflecting its position in the word.
  • Combine punctuation or numbers with a regular word.
  • Deliberately misspell a word.

Watch out for phishing attempts.

Beware of emails or text messages that appear to come from legitimate companies and that encourage you to share personal information.

Phishing attempts often contain links to a webpage designed to trick you into sharing usernames, passwords or other personal information.

Beware of these common phishing signs:

  • Suspicious URLs
  • Misspelled words
  • Generic greetings

Tips to avoid becoming a victim

Understanding how fraudsters work is the first step to being prepared and keeping your personal information secure.

First Credit Union will never contact you and ask you to provide card numbers, PINs and Digital Banking Secure Access Codes. In addition, we will not ask you to send yourself money, offer to make a deposit for services provided or request you to send money or purchase gift cards to resolve a dispute.


If you feel that you are not being contacted by a First Credit Union Representative, please do not give out any information and disconnect the phone call and give us a call right away at (480) 756-5500.

Only use digital payment methods like Zelle® and Digital Banking transfers to pay those you know and trust.
If you are ever suspicious of a fraud notification, call us right away at (480) 756-5500. WE will never call and ask for personal information or a one-time Secure Access Code.
Stay calm and do not rush to make a payment. Scammers use urgency to get you to send money without thinking it through. If you receive an unsolicited payment request from a business you believe may be legitimate, hang up, verify the correct contact number, and call the business directly to inquire about the status of your account.
Never click a link in a text message or email from someone you don't know.
Utilize multifactor login credentials on your electronic devices, keep/update your secure passwords regularly and change your password when you feel it may have been compromised.
Keep your electronic software up to date with current virus protection.
When you're looking to buy or sell goods online, if something seems too good to be true, it probably is.

Have you experienced a scam?

If you believe you have been a victim of a scam or fraud, contact our team at (480) 756-5500.

report fraud to first credit union